Mirjam d.o.o. OIB: 39159128846, Ulica Ivana Gorana Kovačića 11c, 21300 Makarska, Croatia, processes the personal data of users of its services and visitors of the Hotel Mirjam in accordance with applicable regulations governing the protection of personal data in the EU and Croatia - General Data Protection Regulation 2016/679 , Law on Implementation of General Data Protection Regulation OG 42/18.
The personal data of the data subjects is processed only when necessary and when there is an appropriate legal basis under the provisions of the General Data Protection Regulation such as: legal obligation, contractual relationship, consent of the data subjects, protection of the key interests of the data subjects or the legitimate interest of Mirjam d.o.o. .
Mirjam d.o.o. feels strongly about the protection of the personal data of its guests, employees, visitors, users of the its website and all other users of our services and will treat such personal information as confidential information and a business secret.
Mirjam d.o.o. processes your personal information for the following purposes:
The reservation system. To process the request for booking we need to collect your name, address, email address and telephone and the information to provide you with relevant feedback on accommodation and other services we provide.
After we successfully confirm your reservation, we will note you as our guest and we will process your personal information solely for the purpose of providing the service you have contracted and for logging in to the central tourist records information system which is a legal obligation in the Republic of Croatia.
For this purpose, when registering, we will ask for additional information such as the number, date and place of issuance of your identification document, nationality, country of residence, date and place of birth.
The described data processing is necessary for the provision of accommodation services.
Promotional messages. If you give us your prior consent or submit your e-mail address in the web form for receiving newsletters, we will inform you about the benefits, discounts and news in our offer.
You can opt out of receiving promotional messages at any time by selecting the opt-out offered option in the received promotional message. In case of failure, please contact our technical service at: firstname.lastname@example.org
Surveys and questionnaires. Your opinion is extremely important to us. We want to know if you are satisfied with our services and if you think there is room for improvement. Participation in these surveys is voluntary as is the registration of personal data in the questionnaires.
Inquiries and complaints. Sometimes your experience is different than expected and sometimes mistakes are made. The satisfaction of our guests is of paramount interest to us. In order to answer all your inquiries or complaints we need your information, such as your name, surname and e-mail address so that we can contact you. If you contact us with your inquiries, the information you provide us will be processed so that we can answer and solve your problem.
The personal information necessary to resolve complaints about the service provided shall be kept as of the date of receipt in accordance with the regulations governing consumer rights and the provision of our services.
All complaints can be made via e-mail and we will asnwer to all yours complaints within 14 days.
Recipients of personal information. We do not share your personal information with third parties except when it is necessary to provide the service you have requested (eg. arranging excursions, transportation or other service). Also, according to the laws of the Republic of Croatia, we are obliged in the cases determined by law to forward the data of guests and other users to the competent authorities in accordance with the applicable legal regulations.
The exception to this rule is information about visitors to our websites which is collected by Google Analytics for the purpose of better understanding the needs of users, improving products and services and providing users with full functionality and quality content by using cookies from our websites. The information collected by this service includes the user IP address, browser information, language, operating system, and other standard information required for the statistical analysis of website visitors.
Mirjam d.o.o. does not collect these categories of personal information, does not use them in its processing or can access them in any way.
Dispute Resolution Link via link:
Also, all disputes can be settled under competent court in Makarska, Croatia.
Mirjam Hotel uses WSPay for online payments.
WSPay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. WSPay provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the PCI DSS certificate that WSPay has. WSPay uses SSL certificate 256 bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data.